000 00322nam a2200133Ia 4500
008 240913s9999||||xx |||||||||||||| ||und||
082 _a658.8 BAL/S
100 _aB Balaji
245 0 _aServices Marketing and Management
250 _a1st Ed.
260 _bS Chand and Co
_aNew Delhi
_c2002
300 _a474
942 _cBKS
999 _c9830
_d9830