000 00301nam a2200133Ia 4500
008 240913s9999||||xx |||||||||||||| ||und||
082 _a658 CRM
100 _aNULL
245 0 _aCRM A Strategic Approach
250 _aNULL
260 _bICFAI bOOKS
_aHyderabad
_c2008
300 _a218
942 _cBKS
999 _c11806
_d11806